Frequently Asked Questions
What if my tracking information isn’t updating?
Occasionally, tracking information might experience a slight delay in updating. If you're concerned, give it a day or two and check back. If the issue persists, feel free to contact our customer support for assistance.What is the cancellation timeframe?
Orders can usually be canceled within 24 hours of being placed. However, if your order has already been processed for shipping, it might not be possible to cancel. Contact our support team for guidance.What steps are taken to address delays?
Our team closely monitors orders and works to resolve any delays as quickly as possible. We communicate with suppliers, logistics partners, and our internal teams to expedite the process and get your order to you as soon as we can.When will I receive my tracking information?
Tracking information is usually provided via email or SMS once your order is shipped. It may take up to 24 hours for the tracking details to become active after shipping confirmation.Why is my order delayed?
Order delays can occur due to a variety of reasons, such as high demand, product availability, shipping disruptions, or unforeseen circumstances. We are committed to keeping you informed about any delays and working diligently to minimize their impact.